Our client is a company with a network and system infrastructure. The client provides internet operator (ISP) services to clients in a medium-sized city.
The client came to us with a problem consisting in increasing difficulties in managing the network infrastructure of his own radio and fiber-optic network. Additionally, the client had difficulties with the ongoing management of receivables and timely collection of receivables as well as the automation of the management of activation and deactivation of services for their own clients.
This resulted in large-scale complaints and began to translate into a problem with resignation from customer services. The financial outlay for the incompetent IT department was too high. In total, with the burden of the COVID19 pandemic, the customer was threatened with bankruptcy.
The PUQ company has specialists who have extensive experience in managing the ISP infrastructure, which helped a lot in solving the client’s problem.
As we have experience in all the required areas, we proposed the following procedure to the client:
We have seen the problem and assessed its magnitude.
The planned changes are in progress.
Redundant PPPoE servers built for centralized management of subscriber services (including service termination).
We have started the modernization of the server infrastructure.